A clear order.
From start to finish.
Delivery, artwork, cancellations and support
Where we deliver
We currently accept delivery within the contiguous United States: 48 states and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories or international addresses. Shipping is shown in the order summary before payment.
Prices and order acceptance
Paper-card prices, optional design assistance and shipping are itemised before Stripe payment. No additional sales tax is collected at checkout. NFC cards are sold one at a time and require a quote; a quote request does not charge you. Starbuild reviews each paid paper order and places the printer order manually after proof approval. Payment does not automatically send artwork to a printer. If we cannot fulfil the agreed order, we will contact you and arrange a refund for any unfulfilled items.
Proof before printing
Your selected artwork is reviewed before production. We provide a private proof link for the exact version to print. Check both sides, spelling, contact details, layout and cropping. You can approve it or request changes. A changed proof requires a new approval. Payment alone does not approve artwork, and nothing is sent to print before the current proof is approved.
Production and delivery time
For standard paper stocks, the printer commonly lists 2–4 business days of production after artwork approval. Design and proof preparation and carrier shipping add time. We confirm the estimate for your stock, quantity and destination before production. These are estimates, not guaranteed arrival dates; supplier availability and carrier delays can affect delivery.
Artwork and design assistance
Use the dimensions and upload requirements shown beside the artwork fields. Small or blurry originals may need replacing. If adjustments or design work beyond the selected service are needed, we confirm any additional charge before starting it. Screen colors and mockups are illustrative; trim and printing can vary.
Cancellation and refund requests
Contact hello.starbuild@gmail.com promptly with your order reference to request a cancellation. We check whether design work has been completed and whether the printer has started production, then confirm the available cancellation and refund options. Any approved design charge already incurred is discussed separately. Once an approved custom print order enters production, stopping or changing it may no longer be possible. If your order arrives damaged, misprinted or different from the approved proof, contact us promptly with photos so we can investigate and arrange an appropriate remedy. This process does not limit any rights that apply to your purchase.
Website projects
A project inquiry is free and creates no subscription. The page count, revisions, update allowance, domain costs, hosting plan and cancellation arrangements must be agreed in writing before a website project or recurring charge begins.